About Us

Welcome to Frozen Gold Jewellers, where we transform your vision into timeless, meaningful pieces that last a lifetime. Our dedication lies in creating high-quality, custom jewellery that respects your personal budget while preserving the importance and sentimental value of each piece. We believe jewellery should be as unique as the individual wearing it, crafted with care, precision, and an understanding of what makes it truly special to you.

 

At Frozen Gold, we specialise in a variety of precious metals and stones, allowing you to customise each detail—from champion rings to personalised picture pendants. Our commitment to excellence ensures that each piece not only meets but exceeds your expectations, creating a lasting reminder of cherished moments, milestones, and memories.

 

Discover the art of custom jewellery with Frozen Gold, and let us help you bring your ideas to life in a piece you’ll treasure forever.

 

Your Journey to a One-of-a-Kind Masterpiece - The Process of Custom Pieces

 

1. Initial Consultation and Design Concept

At Frozen Gold Jewellers, we begin with a personalised consultation to understand your vision. This is your opportunity to share your ideas, preferences, and any specific details or inspiration that matter to you—whether it’s a design concept, a preferred metal or stone, or a particular sentiment you want the piece to represent. Our experienced design team will guide you through the options available, helping you refine your idea into a unique, one-of-a-kind design.

 

2. Detailed Design and Approval

Once we have a clear understanding of your vision, our designers will create a detailed mockup or 3D render of the piece, so you can visualise it before it goes into production. This design includes all the specifications—from metal type and gemstone selection to engraving details and dimensions. We will work closely with you to make any adjustments, ensuring every detail aligns with your expectations. Once you’re satisfied and give your final approval, we move forward with production.

 

3. Payment and Deposit

To initiate the creation of your custom piece, we require a non-refundable 50% deposit. This deposit allows us to secure the necessary materials and begin the meticulous production process. We accept various payment methods, ensuring the process is convenient and secure. Please note that this initial deposit is non-refundable due to the custom nature of the work and the resources involved in crafting your unique piece.

 

4. Production and Quality Assurance

With the deposit received, our artisans bring your design to life with precision and care. Using high-quality materials and craftsmanship techniques, we produce your piece to the highest standards. Each custom piece undergoes strict quality control to ensure every detail meets our rigorous quality requirements. We will keep you updated throughout this process, so you can follow your jewellery’s journey from design to completion.

 

5. Final Payment and Delivery

Once your piece is ready and has passed our quality checks, we’ll reach out to you for the remaining 50% balance. This final payment must be made before the item is shipped. After the balance is settled, we carefully package your jewellery to ensure its safe arrival and send it to you using secure, insured delivery. We will provide tracking information so you can anticipate the arrival of your personalised piece.

 

6. Customer Satisfaction and Support

Your satisfaction is our top priority. Once you receive your jewellery, we’re here to address any questions or concerns. We also offer guidance on care and maintenance to help your piece retain its quality and beauty for years to come. At Frozen Gold Jewellers, we’re dedicated to making your custom jewellery experience memorable, from start to finish.