Legal Information

Legal Information

 

Welcome to Frozen Gold. Please read the following carefully to understand your rights and responsibilities when using our website and services.

 

Privacy Policy

 

Effective Date: 01/11/2024

Frozen Gold is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website.

 

1. Information We Collect

 

We may collect the following types of personal information:

• Personal Details: Name, email address, phone number, billing and shipping addresses.

• Payment Information: Payment details for processing orders (processed securely through third-party payment providers).

• Usage Data: IP address, browser type, and browsing behaviour for improving our website.

 

2. How We Use Your Information

 

We use your personal information to:

• Process and deliver your orders.

• Provide customer support.

• Send updates about promotions, new collections, and special offers (with your consent).

• Improve website functionality and user experience.

 

3. Sharing Your Information

 

Your information is shared only:

• With payment providers to process transactions securely.

• With shipping companies to deliver your orders.

• When required by law or to enforce our terms and conditions.

 

4. Your Rights

 

You have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete information.

• Opt-out of marketing communications at any time.

 

5. Data Security

 

We implement strict security measures to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

 

6. Cookies

 

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.

 

7. Changes to This Policy

 

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

 

For questions, please contact us at support@frozengoldjewellers.com

 

Terms and Conditions

 

Effective Date: 1/11/2024

 

1. General Terms

 

By using Frozen Gold’s website, you agree to the following terms and conditions. If you do not agree, please do not use our website.

 

2. Products and Services

 

• All products are subject to availability.

• Custom orders are non-refundable once production has begun.

• We reserve the right to modify or discontinue products at any time.

 

3. Pricing and Payment

 

• Prices are listed in GBP and are subject to change without notice.

• Payments must be made in full before orders are shipped.

• Additional customs fees or taxes for international orders are the responsibility of the customer.

 

4. Shipping and Delivery

 

• Delivery times are estimates and may vary.

• Frozen Gold is not responsible for delays caused by couriers or customs.

• Customers are responsible for providing accurate shipping information.

 

5. Returns and Refunds

 

• Returns for standard products are accepted within 14 days of delivery.

• Custom pieces are non-refundable unless defective or incorrect.

• For more details, see our Refund Policy.

 

6. Intellectual Property

 

• All content on this website, including images, designs, and text, is owned by Frozen Gold. Reproduction without permission is prohibited.

 

7. Limitation of Liability

 

Frozen Gold is not liable for:

• Losses caused by misuse of our products.

• Delays or failures beyond our control, including natural disasters or technical issues.

 

8. Governing Law

 

These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in UK courts.

 

9. Changes to Terms

 

We reserve the right to update these terms at any time. Continued use of our website indicates acceptance of the updated terms.

 

For further inquiries, please contact us at support@frozengoldjewellers.com