CONTACT FORM
CUSTOMER SUPPORT
CONTACT US: SUPPORT@FROZENGOLDJEWELLERS.COM OR ON WHATSAPP (HIT THE BUTTON BELOW)
FAQ
WHAT INFORMATION DO I NEED TO PROVIDE FOR A CUSTOM PIECE?
We recommend providing a detailed description of your idea, including size, material (e.g., silver, gold, Moissanite, diamonds), and any specific design elements. Uploading reference images will also help us better understand your vision.
HOW LONG DOES IT TAKE TO CREATE A CUSTOM PIECE?
On average, custom orders take 3–6 weeks from final design approval to delivery. Exact timelines may vary depending on the complexity of the design and materials required.
CAN I REQUEST A DESIGN MODIFICATION DURING THE PROCESS?
Yes, minor modifications can be made during the design phase before final approval. Once production begins, changes may not be possible or may incur additional costs.
WHAT MATERIALS CAN I CHOOSE FROM?
We offer options in sterling silver, white gold, yellow gold, rose gold, and platinum, with enhancements like Moissanite, diamonds, and other gemstones.
WHAT IS THE COST OF A CUSTOM ORDER?
The cost depends on the materials, size, and complexity of the design. After reviewing your request, we’ll provide a quote with a breakdown of the costs.
IS A DEPOSIT REQUIRED?
Yes, we require a 50% deposit to begin the design and production process. The remaining balance must be paid before delivery or shipping.
CAN I ORDER MULTIPLE PIECES OF THE SAME CUSTOM DESIGN?
Absolutely! Let us know during your request, and we’ll include this in the quote.
DO YOU OFFER ENGRAVING SERVICES?
Yes, we require a 50% deposit to begin the design and production process. The remaining balance must be paid before delivery or shipping.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Shipping costs and times will vary depending on your location.
WHAT IF I DON’T KNOW MY RING OR CHAIN SIZE?
We can help! Refer to our size guide, or visit a local jeweller to confirm your size before placing your order.
CAN YOU CREATE A PIECE BASED ON MY OWN DESIGN?
Yes! Share your design sketches, photos, or descriptions in the request form, and we’ll work with you to bring your vision to life.
WHAT IF I’M NOT SATISFIED WITH THE FINAL DESIGN?
We work closely with you during the design process to ensure your expectations are met. Once you approve the design and production begins, refunds are not available for custom orders.
DO YOU OFFER PAYMENT PLANS FOR CUSTOM ORDERS?
Yes, we offer flexible payment plans to make your custom piece more accessible. Contact us to discuss your options.
HOW DO I TRACK MY CUSTOM ORDER?
We’ll keep you updated at every stage of the process and provide tracking details once your piece is shipped.
CAN I CANCEL MY CUSTOM ORDER?
Custom orders can only be cancelled during the design phase. The deposit may not be refundable if significant work has already been completed.
