FROZEN GOLD SUPPORT
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SHIPPING AND TRACKING
Shipping & Tracking
Welcome to Frozen Gold’s Shipping & Tracking information page. Here, you’ll find all the details you need about our shipping options, estimated delivery times, and how to track your order.
SHIPPING OPTIONS
We ship domestically within the UK and internationally to select countries.
Choose the shipping option that works best for you at checkout:
• Standard Shipping (UK): 3–5 business days
• Express Shipping (UK): 1–2 business days
• International Standard Shipping: 7–14 business days (varies by location)
• International Express Shipping: 3–7 business days
Shipping fees are calculated at checkout based on your location and selected shipping method.
ORDER PROCESSING TIMES
• Ready-Made Items: Orders are processed within 1–2 business days.
• Made to Order Items: Orders are processed within 1–2 weeks.
• Custom Orders: Processing times vary based on design approval and production. Typically, custom pieces are completed in 3–6 weeks.
You will receive a confirmation email once your order has been shipped.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.
You can track your shipment directly on the courier’s website or through our tracking portal:
SHIPPING POLICIES
• Customs and Duties: For international orders, additional customs fees, duties, or taxes may apply and are the responsibility of the buyer.
• Delivery Address: Please ensure your shipping address is correct when placing your order. Frozen Gold is not responsible for orders lost due to incorrect addresses.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of delivery to resolve the issue.
COMMON QUESTIONS
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, contact us immediately, and we’ll do our best to update the address.
Q: What happens if I miss my delivery?
A: The courier will typically leave a note or attempt redelivery. Contact the courier directly for assistance or to arrange redelivery.
Q: Can I combine shipping for multiple orders?
A: If your orders haven’t shipped yet, contact us, and we’ll try to combine them into one shipment.
For any further assistance, visit our Contact Us page or email us at support@frozengoldjewellers.com
