FAQs

FAQs

 

Welcome to our Frequently Asked Questions page. If you don’t find the answer you’re looking for, feel free to contact us at support@frozengoldjewellers.com

 

GENERAL FAQs

 

Q: WHAT TYPES OF JEWELLERY DO YOU SELL?

We offer a wide range of jewellery, including custom pieces, ready-made designs, and personalised options. Our collections include rings, pendants, bracelets, chains, and more.

 

Q: WHAT MATERIALS DO YOU USE?

We craft our jewellery using high-quality materials such as sterling silver, yellow gold, white gold, rose gold, platinum, Moissanite, lab diamonds, and natural diamonds.

 

Q: DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide! Shipping times and costs vary depending on your location. Visit our Shipping & Tracking page for more details.

 

Q: CAN I PAY IN INSTALLMENTS?

Yes, we offer flexible payment plans for both standard and custom orders. Contact us to discuss your options.

 

Q: HOW CAN I CONTACT FROZEN GOLD?

You can email us at support@frozengoldjewellers.com or visit our Contact Us page for more details.

 

CUSTOM REQUEST FAQs

 

Q: HOW DO I REQUEST A CUSTOM PIECE?

Fill out our Custom Request Form with details about your design idea, material preferences, and any reference images. We’ll get in touch to discuss your vision further.

 

Q: HOW LONG DOES IT TAKE TO CREATE A CUSTOM PIECE?

Custom pieces typically take 3–6 weeks from design approval to completion, depending on the complexity of the design.

 

Q: CAN I SEE THE DESIGN BEFORE PRODUCTION?

Yes! We will provide a digital or physical mock-up for your approval before starting production.

 

Q: IS MY DEPOSIT REFUNDABLE?

Deposits for custom orders are generally non-refundable once the design process has begun.

 

SHIPPING & TRACKING FAQs

 

Q: HOW LONG DOES SHIPPING TAKE?

Shipping times vary based on your location and the shipping method chosen. Visit our Shipping & Tracking page for full details.

 

Q: HOW CAN I TRACK MY ORDER?

Once your order has shipped, you’ll receive an email with a tracking number and link to monitor your shipment.

 

Q: CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If your order hasn’t shipped yet, contact us immediately at support@frozengoldjewellers.com, and we’ll do our best to update the address.

 

REFUND POLICY FAQs

 

Q: CAN I RETURN A CUSTOM ORDER?

Custom orders are non-refundable. However, if there’s an issue with your order, such as a defect or mistake, please contact us within 7 days of delivery.

 

Q: HOW LONG DO REFUNDS TAKE TO PROCESS?

Refunds are processed within 5–10 business days after approval. Processing times may vary depending on your bank.

 

Q: CAN I EXCHANGE AN ITEM?

Yes, standard items can be exchanged within 14 days of delivery, provided they are unworn and in their original packaging.

 

CARE & MAINTENANCE FAQs

 

Q: HOW SHOULD I CLEAN MY JEWELLERY?

Use a soft jewellery cleaning cloth or a non-abrasive cleaner. Avoid harsh chemicals, which can damage certain materials. Visit our Care & Maintenance page for detailed tips.

 

Q: HOW SHOULD I STORE MY JEWELLERY?

Store your jewellery in a cool, dry place, preferably in the original box or a jewellery organiser to avoid scratches and tarnishing.

 

Q: DO YOU OFFER REPAIR SERVICES?

Yes, we offer repair services for Frozen Gold jewellery. Contact us to discuss the issue and get a repair quote.

 

SIZE GUIDE FAQs

 

Q: HOW DO I MEASURE MY RING SIZE?

Refer to our Size Guide for detailed instructions on measuring your ring size at home or visit a local jeweller for accurate sizing.

 

Q: WHAT IF I ORDER THE WRONG SIZE?

If the item is not custom-made, we may be able to exchange it for the correct size. Contact us for assistance.

 

Still have questions? Contact us at support@frozengoldjewellers.com, and we’ll be happy to assist!